4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Please allow for extra time for deliveries to countries outside the UK.
4.2 Delivery charges will be calculated by our website and applied to your order during the checkout process.
4.3 Our Order Acknowledgment shall contain an estimated delivery date. However, this is only an estimate and Our delivery to you may be affected by an Event Outside Our Control. See clause 14 for Our responsibilities when this happens.
4.4 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the Order in instalments. We will not charge you extra delivery costs for this.
4.5 If we miss the estimated delivery date by more than 2 working days due to our fault you may cancel your Order immediately if any of the following apply: (a) We have refused to deliver the Goods; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (c) you told Us before we accepted your order that delivery within the delivery deadline was essential.
4.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 4.5, you can give Us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
4.7 If We are unable to deliver the Goods, and such failure is your fault we may agree to arrange for re-delivery of the products, however, we reserve the right to charge you for the costs of re-delivery. A delivery is likely to be your fault if: (a) you provided the wrong address for delivery; (b) there is a mistake in the address for delivery that was provided; (c) the address for delivery is not reasonably accessible; (d) the address for delivery cannot be safely accessed; (e) if there is no person available at the address to accept delivery.
4.8 If We are unable to deliver the Goods due to reasons outlined in clause 4.7 you may cancel your Order immediately, however, you shall not receive any refund for delivery charges or costs.
4.9 If you do choose to cancel your Order for late delivery under clause 4.5, clause 4.6 or clause 4.8 you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to Us or allow Us to collect them, and We will pay the costs of this. After you cancel your Order We will refund any sums you have paid to Us for the cancelled Goods and their delivery.
4.10 Delivery of an Order shall be completed, and responsibility for the Goods shall pass to you, at the point at which:
(a) the Goods are delivered to the delivery address you provided; or
(b) the Goods are collected from our premises by you or a third party acting on your behalf, including any courier, taxi driver, or agent arranged by you.
Once the Goods have been handed over in accordance with this clause, we accept no liability for loss, damage, non-delivery, delay, or return of the Goods. It is your responsibility to ensure that any third party you appoint to collect the Goods is appropriately instructed and insured. If Goods are returned to us due to issues caused by your chosen courier or representative, we reserve the right to charge a handling fee and/or storage costs, and any further delivery or collection will be at your own cost and risk.
4.11 Title to the Goods transfers to you when We have received payment in full from you.
4.12 While title remains with Us, We reserve the right to recover, resell or dispose of the Goods and any costs incurred or losses sustained from recovery of such Goods from you shall be chargeable to you.