SHIPPING:

Orders will be shipped within 3 business days. We do everything we can to get orders out as quickly as possible and on a 24-hour courier, but once shipped, please allow 1-5 business days for UK delivery and allow up to 1-4 weeks for international delivery. International customers are responsible for all import duties and local taxes. A signature may be required for delivery. Shipping fees are non-refundable and we do not cover shipping fees when returning goods to us.

WARRANTY:

Please check the product details for the warranty lengths for each product. The warranty covers all manufacturing defects within your warranty period but does not cover misuse, damage or anything that is seen as outside of general wear and tear of the life of the product. Return postage to our UK address for warranty claims are the responsibility of the customer however, we will cover the cost to send the device back to the customers original address for successful warranty claims. Any import/ export fees/ taxes outside the UK are solely the responsivity of the customer.

RETURN POLICY:

The 30 day return policy is simple and we will help you every step of the way. We are so confident in the devices we offer and their abilities to help, but if for any reason you need to return to us, we will take away any stress to do this. All you need to do is notify us in writing within your 30 days and from the day you received the product. You can do this simply by emailing us at info@newmedltd.co.uk. We will then suggest ways you can send the device back to us safely at our UK address, or organise this for you and deduct the shipping fee from your return if you prefer. Once we have received the device, we will inspect it and refund you 100% providing the device is working and in perfect condition as it was received. Please see our full terms and conditions listed on this website for more detailed information on returns.